SIGN IT - How to update the FISCONLINE credentials – fiskaly-support (EN)

Fisconline credentials on the AdE portal expire every 90 days.

To ensure uninterrupted service, the Fisconline user authorised to act on behalf of the business must update the password on the AdE portal by following the steps below (we recommend doing this every 60 days):

Access the AdE's Area Riservata with Fisconline credentials and navigate to: Il tuo profilo / Sicurezza e Privacy / Cambio password.
Enter the current password, a new secure password and confirm submission of the form.

Note: If you don't remember your current password, you will need to reset it on the AdE portal.

Once the password has been successfully updated on the AdE portal, send the updated credentials via the API by following the steps below:

Set the mode of the Taxpayer from to SUSPENDED using the updateTaxpayer (formerly, updateEntity) endpoint.
Use the updateTaxpayer (formerly, updateEntity) endpoint to update the credentials.
Send the full fiscalization block in the request body, repeating the existing data and changing only the password.
Finally, set the mode of the Taxpayer back to OPERATIVE using the updateTaxpayer (formerly, updateEntity) endpoint.

Important update: This recovery flow also applies when the starting mode is DEGRADED and not OPERATIVE. DEGRADED mode is triggered automatically when a record submission fails due to expired, invalid, or locked credentials, and is being introduced in version 2026-06-01 on June 19, rolling out to all legacy versions over the next 3 months. Learn more: What is DEGRADED mode and how to recover

Entity Resource State and Mode

Note: The API steps described in this article apply to Taxpayers in COMMISSIONED state — as shown in the diagram, the corresponding Taxpayer mode (either OPERATIVE or DEGRADED) must be set to SUSPENDED before updating any information.
If the Taxpayer is still in ACQUIRED state, it has not been activated yet, so you can update its information directly via the updateTaxpayer endpoint without changing its mode.