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SIGN AT - Do customers always have to receive a receipt?

  • Updated

Yes, customers should always receive a receipt. These cases have to be considered:

  • If fiskaly can be reached by the PoS and fiskaly can reach the trust service provider, the customer will receive a signed receipt.
  • If fiskaly can be reached by the PoS but fiskaly cannot reach the trust service provider, the customer will receive a receipt signed with a substitute signature.
  • If fiskaly cannot be reached by the PoS, the customer will receive an unsigned receipt.